Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Everhour integration
Log the time support actually spends and see it in Everhour with the rest of the work.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Everhour
Record the time without asking
The minutes spent on a conversation become an Everhour time entry on the right client, so nobody reconstructs a timesheet on Friday afternoon.
Invoice the support you gave
Chat time tracked in Everhour can be billed like any other work, which matters for agencies and anyone on a retainer.
See who is expensive
Support hours in Everhour next to project time show which clients cost the most to serve, which is usually a surprise.
Stop before the overrun
An Everhour budget close to its limit can raise a warning in the inbox, so the conversation about scope happens before the hours are gone.
Overview
Everhour tracks where the hours go, and support time is the part that usually never gets recorded. Connected to Tidio through Zapier or the Tidio API, time spent on conversations can be written to Everhour against the right client or project, so an account that costs three hours a week stops looking free. Budget warnings can also reach the inbox, before somebody works past what was agreed.
Key features
- Log conversation time as an Everhour entry against the right client or project
- See the true cost of an account with support hours next to everything else in Everhour
- Warn before the budget goes when an Everhour project is close to its limit
- Bill for the work you do so chat support is on the invoice when it should be
Everhour
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Everhour in minutes
1
Connect Tidio and Everhour
Link them with Zapier or the Tidio API and choose which Everhour projects and clients conversation time is written to.
2
Decide what counts
Map conversations to Everhour projects and set the rule for how time is measured and rounded.
3
Report from Everhour
Everhour keeps the hours and the budgets, and support is finally one of the things in them.
Discover more integrations
All Integrations
Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Everhour integration
How is the time measured?
By the rule you set, usually the handling time of the conversation or a manual entry an agent confirms. Everhour then treats it like any other time record.
Why track support time at all?
Because it is real work. Without it in Everhour, an account that consumes hours of chat every week looks cheaper to serve than one that never writes in.
Is the Everhour integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Everhour integration.