Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and Front integration
Keep email in Front and chat in Tidio without either team seeing half the customer.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Front
See what was already said
A customer who emailed Front last week is recognized in the chat, so the agent is not the third person to ask what the problem is.
Hand it to the right inbox
A chat that needs a long written answer can become a Front conversation with the transcript attached, and an email question can be answered live.
Keep the CRM straight
Shared contacts mean your CRM receives one record for the person rather than a duplicate from each tool.
Consolidate without losing history
If you move channels into one place, Front conversations can be exported and attached, so the customer history survives the change.
Overview
Front is a shared inbox for email and the channels around it, and plenty of teams run it next to a live chat on the site. Connected through Zapier or the Tidio API, the two stop splitting the customer in half: contacts are shared, a conversation in one can be referenced in the other, and an escalation moves with its history. If you later consolidate, the record comes with you rather than staying behind.
Key features
- Share the contact so Front and Tidio are not each holding half a history
- Escalate with the history when a chat has to become an email thread or the reverse
- Avoid double answers since both teams can see the conversation already happened
- Move data when you consolidate rather than leaving Front threads behind
Front
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect Front in minutes
1
Connect Tidio and Front
Link them with Zapier or the Tidio API and choose which Front contact and conversation data is shared.
2
Decide who owns which channel
Set what belongs in Front, what belongs in Tidio and what is copied or referenced between them.
3
Work from one history
Each team sees the whole customer, wherever the conversation started.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Front integration
Why run both?
Because they are good at different things. Front handles email and the shared inbox around it, while a chat on the site catches people who will not send an email at all.
Can we migrate from Front?
Contacts and conversation history can be moved through the APIs, so consolidating on one inbox does not mean starting with nothing.
Is the Front integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Front integration.