Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
Get order status from Shopify
Let shoppers get instant Shopify order updates in chat.
No credit card required
Contact sales
Category
Lyro Actions
Available in
Overview
Answer order status questions without slowing down your team. This Smart Action connects your help desk with Shopify, letting customers check payment, fulfillment, purchased items, and tracking details directly in chat. Lyro triggers the action when shoppers ask about their order and securely verifies them using email, order ID, and zip code. The result is faster replies, fewer repetitive tickets, and a smoother post purchase experience, available 24/7 without extra setup or complex workflows.
Key features
- Show real time order status, products, and tracking links in chat
- Trigger automatically when customers ask about their order
- Verify customers securely with email, order ID, and zip code
- Reduce repetitive order status tickets for your team
- Works directly with your connected Shopify store
Discover more integrations
All Integrations
Use Zapier to sync Tidio chats, leads, and customer details instantly across your entire tool stack.
Sync customer conversations, contacts, and context between Tidio and Salesforce automatically.
Move your conversations from Intercom to Tidio and keep your support history organized in one simple help desk.
Track every chat event in Google Analytics and understand how conversations drive leads, engagement, and conversions.
Supercharge your WooCommerce store with seamless chat integration and real-time product sharing.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently Asked Questions
Common questions about Integration with Get order status from Shopify
How does the order status check work?
Lyro detects questions like “Where is my order?” and pulls order details from your Shopify store after verifying the customer.
What information does Lyro need from the customer?
The action always asks for email and order ID, and can also request a zip code or phone number for verification.
Do I need to connect Shopify first?
Yes. Your Tidio project needs to be integrated with Shopify, and you can complete the connection during the action setup.