Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and GitHub integration
File the bug in GitHub from the conversation, and tell the customer when it ships.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and GitHub
Report it once, properly
The Tidio conversation becomes a GitHub issue with the steps, the browser and the account, so an engineer is not guessing what the customer did.
Show how many are affected
New reports are linked to the existing GitHub issue, so the number of customers behind it is visible when priorities are set.
Answer without interrupting
The GitHub issue state reaches the chat, so support answers a waiting customer without pulling somebody out of their work.
Close the loop on the release
When the issue is closed, everyone whose conversation was linked to it can be told, which is the follow up that almost never gets sent.
Overview
GitHub is where the fix actually happens, and support is where the problem is described first. Connected to Tidio through Zapier or the Tidio API, a conversation becomes a GitHub issue with the transcript, the version and the steps attached, every new report links to the same issue, and when it is closed or released the customers waiting on it can be told rather than left to check for themselves.
Key features
- Open a GitHub issue from a chat with the transcript and the reproduction steps in it
- Link the duplicates so a GitHub issue shows how many customers reported it
- Answer is it fixed using the issue state rather than asking a developer
- Tell people when it ships when the GitHub issue is closed or a release goes out
GitHub
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect GitHub in minutes
1
Connect Tidio and GitHub
Link them with Zapier, Make or the Tidio API and choose which GitHub repositories and labels support may write to.
2
Decide what a report contains
Map the transcript, version and account details into the GitHub issue template your engineers rely on.
3
Follow it to closed
Issue and release events return to the conversation, and the customer hears about the fix.
Discover more integrations
All Integrations
Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the GitHub integration
Will this fill the backlog with noise?
Not if agents file deliberately. Most teams let support create a GitHub issue only for confirmed problems and link everything else to an existing one.
Can customers see the GitHub issue?
Only if your repository is public and you choose to link it. Otherwise the chat shares the status you decide to share, and the issue stays internal.
Is the GitHub integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the GitHub integration.