Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and GitLab integration
Connect the conversation to the pipeline, so support knows what shipped and what broke.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and GitLab
File it with the evidence
A reported problem becomes a GitLab issue carrying the transcript, the version and the account, so nobody has to ask the customer twice.
Link the spike to the release
A GitLab pipeline that just deployed can be posted to the inbox, so a sudden run of the same message is recognized for what it is.
Answer where the fix is
Issue and merge request state from GitLab reach the chat, so a waiting customer gets a real answer instead of a shrug.
Tell them it is live
When the GitLab pipeline for the fix succeeds, the conversations linked to it can be updated, which closes the loop properly.
Overview
GitLab holds the issues, the merge requests and the pipelines that put changes in front of customers. When a deploy breaks something, support finds out from the messages. Connected to Tidio through Zapier or the Tidio API, a failed pipeline or a release can brief the inbox, a reported problem becomes a GitLab issue with its context, and the customers affected are told when the fix goes out.
Key features
- Create a GitLab issue from the conversation, with the details engineering needs
- Know what just deployed so support connects a spike of messages to a release
- Answer the status question using the GitLab issue or merge request state
- Announce the fix when the GitLab pipeline has actually shipped it
GitLab
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect GitLab in minutes
1
Connect Tidio and GitLab
Link them with Zapier, Make or the Tidio API using a token limited to the GitLab projects support should reach.
2
Decide the two directions
Map conversations to GitLab issues, and pipeline or issue events back to the inbox.
3
Work with engineering
GitLab keeps the code and the pipelines, and support sees the part that affects customers.
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Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
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Frequently asked questions
Common questions about the GitLab integration
Why show deploys to support?
Because most sudden waves of the same message follow a release. Seeing the GitLab pipeline in the inbox turns a mystery into a known cause within minutes.
Does this work with self managed GitLab?
Yes, as long as the instance is reachable and you issue a token for it. The integration talks to the GitLab API either way.
Is the GitLab integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the GitLab integration.