Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and Groove integration
Run email tickets in Groove and live chat in Tidio without losing the thread between them.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Groove
Know what they already asked
Open and recent Groove tickets appear with the conversation, so a customer is not explaining the same problem to a second person.
Create the ticket that is needed
A chat that requires follow up over days becomes a Groove ticket with the transcript, so nothing depends on somebody being online.
Send each question to the right place
Quick questions stay in the chat and anything that needs a paper trail moves to Groove, without the customer noticing the seam.
Count everything once
Volumes from Groove and from chat can be reported together, which is the only way to see what support actually handled.
Overview
Groove handles email based support well, and a chat on the site catches the people who will never open a ticket. Connected through Zapier or the Tidio API, the two share what they know: a customer's Groove history is visible in the chat, a conversation that needs a written trail becomes a Groove ticket, and reporting can cover both instead of two halves that never add up.
Key features
- See the ticket history so a Groove customer is not asked to start again
- Escalate into a ticket when a chat needs the trail Groove keeps
- Avoid answering twice since both sides can see what is already open
- Report on both channels rather than a Groove number and a separate one
Groove
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect Groove in minutes
1
Connect Tidio and Groove
Link them with Zapier or the Tidio API and choose which Groove ticket and customer data is shared.
2
Decide the split
Set what belongs in the chat, what becomes a Groove ticket and what is copied between them.
3
Work from one history
Each side sees the whole customer, whichever channel they used.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Groove integration
Why run both tools?
Email support and live chat suit different problems. Sharing data between Groove and Tidio means the customer does not pay for the fact that you use two.
Can we consolidate later?
Yes. Contacts and ticket history can be exported through the APIs, so moving channels into one place does not lose the record.
Is the Groove integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Groove integration.