Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
Get more done with Tidio and HubSpot Integration
Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
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Overview
Link your Tidio live chat to HubSpot CRM to keep your contacts and conversation records in sync. Whenever a visitor chats or signs up via Tidio, their information flows automatically to HubSpot, reducing manual entry. This means fewer errors, faster follow-ups, and a more organized CRM.
Key features
- Auto-create new contacts: subscribers captured in Tidio are added as contacts in HubSpot automatically.
- Sync existing contact data: map and update contact properties (email, name, phone, etc.) from Tidio to HubSpot fields.
- Send chat transcripts to CRM: when a conversation is solved, the transcript is saved as a note in the contact’s HubSpot profile.
- Access HubSpot contacts without leaving Tidio: see contact details directly inside the Tidio panel.
- Manual or custom mapping: customize which Tidio contact properties map to which HubSpot fields.
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Frequently Asked Questions
Common questions about Integration with HubSpot
How do I connect Tidio with HubSpot?
In your Tidio admin panel, navigate to Integrations, then go to HubSpot, click Install HubSpot, authorize the connection, choose your HubSpot account, optionally map properties, and click Finish.
Can I control which contact fields sync from Tidio to HubSpot?
Yes. During setup, you can map standard and custom Tidio fields to corresponding HubSpot properties.
Does HubSpot data appear inside Tidio during a conversation?
Yes. When a visitor already exists in HubSpot, you can see their HubSpot contact details right inside the Tidio panel. This gives agents full context without switching tools.