Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
Get more done with Tidio and Jira integration
Turn customer chat feedback into Jira issues so support and development teams stay aligned and resolve problems faster.
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Project Management
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Overview
Keep customer feedback close to product work. The Tidio and Jira integration connects live chat conversations with structured issue tracking, so nothing gets lost between teams. Convert bug reports, feature requests, and technical questions from chats into Jira issues in seconds. Development teams get clear context, support teams stay informed, and everyone tracks progress in one predictable workflow. This means faster resolutions, better prioritization, and product decisions grounded in real customer input.
Key features
- Create Jira issues directly from Tidio chat conversations
- Pass customer context, messages, and details to Jira tickets
- Map custom fields to match your Jira workflows
- Track issue status without leaving the help desk
- Keep support and development teams aligned around real feedback
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Frequently Asked Questions
Common questions about Integration with Jira
How does the Tidio and Jira integration work?
It lets you turn chat messages into Jira issues with relevant context attached. Support captures feedback, and development can act on it right away.
What kind of tickets can be created from chats?
You can create bug reports, feature requests, or technical tasks based on customer conversations, keeping product work tied to real needs.
Who benefits most from this integration?
Support teams that work closely with product or development teams benefit the most, especially when fast feedback loops and clear priorities matter.