Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Jira integration
Turn customer chat feedback into Jira issues so support and development teams stay aligned and resolve problems faster.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Available in
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Jira
Turn bug reports into Jira issues
Create a Jira issue straight from a Tidio conversation when a customer reports something broken.
Pass the full context to developers
Customer details and chat messages travel with the issue, so the development team does not have to ask what happened.
Follow progress from the help desk
Track the status of Jira issues without leaving Tidio, then tell the customer once the fix is done.
Overview
Keep customer feedback close to product work. The Tidio and Jira integration connects live chat conversations with structured issue tracking, so nothing gets lost between teams. Convert bug reports, feature requests, and technical questions from chats into Jira issues in seconds. Development teams get clear context, support teams stay informed, and everyone tracks progress in one predictable workflow. This means faster resolutions, better prioritization, and product decisions grounded in real customer input.
Key features
- Create Jira issues directly from Tidio chat conversations
- Pass customer context, messages, and details to Jira tickets
- Map custom fields to match your Jira workflows
- Track issue status without leaving the help desk
- Keep support and development teams aligned around real feedback
Jira
Project Management
Tags
Project Management
Ticketing
Workflow Automation
How it works
Connect Jira in minutes
1
Connect your Jira account
Open Integrations in the Tidio panel and link the Jira project that should receive issues from your chats.
2
Map fields to your workflow
Match details from Tidio conversations to the custom fields your Jira setup expects.
3
Create issues from conversations
Turn a chat into a Jira issue in seconds, with the customer messages and context attached.
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Frequently asked questions
Common questions about the Jira integration
How does the Tidio and Jira integration work?
It lets you turn chat messages into Jira issues with relevant context attached. Support captures feedback, and development can act on it right away.
What kind of tickets can be created from chats?
You can create bug reports, feature requests, or technical tasks based on customer conversations, keeping product work tied to real needs.
Who benefits most from this integration?
Support teams that work closely with product or development teams benefit the most, especially when fast feedback loops and clear priorities matter.
Is the Jira integration available on my plan?
The Jira integration is available on the Plus and Premium plans. Compare plans to see what each plan includes.