Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Kanban Tool integration
Open a Kanban Tool card from a Tidio chat and keep the customer updated as it moves.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Kanban Tool
Turn a bug report into a card
The agent files the Kanban Tool card while the customer is still there, so the detail is fresh and nothing is lost in a handover.
Track feature requests properly
Requests land on a board instead of a saved reply, and the customer can be told when one is picked up.
Close the loop on old chats
A Kanban Tool card moving to done can trigger a message to the person who reported it.
See what support generates
Cards created from Tidio show which conversations turn into real work.
Overview
Kanban Tool is where the work sits on a board, and some support conversations are the start of that work: a bug worth fixing, a request worth scheduling. Connecting Kanban Tool to Tidio means the agent creates the card from the conversation, with the customer's words and context attached, and gets a note back when the card changes column. Nobody re-types the report, and the customer hears about it when something actually changes.
Key features
- Create cards from conversations The agent opens a Kanban Tool card without leaving Tidio.
- Context travels with the card The chat transcript and customer details land on the card.
- Column moves reach support When a card changes column, the conversation gets an update.
- One card per report Matching on the conversation ID stops duplicate cards.
Kanban Tool
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Kanban Tool in minutes
1
Connect Kanban Tool and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and a Kanban Tool webhook do it directly.
2
Map the board
Pick the board and column new cards land in, and which fields carry the conversation detail.
3
Send updates back
A card changing column posts to Tidio, so the agent or an automated message updates the customer.
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Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
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Frequently asked questions
Common questions about the Kanban Tool integration
Will every chat create a card?
Only the ones you choose. Most teams have the agent create the Kanban Tool card with a shortcut rather than filing one automatically, because a board full of questions that were answered in two minutes is worse than no board at all. If you do automate it, filter on tag or topic first.
Do customers see the board?
No. They see whatever message you send when a card moves. The Kanban Tool board stays internal, which means you can keep engineering notes and priorities on the card and still give the customer a plain update.
Is the Kanban Tool integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Kanban Tool integration.