Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and LaunchDarkly integration
Check which LaunchDarkly flags a customer is in before answering their bug report in Tidio.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and LaunchDarkly
Check the variation before debugging
The agent sees which LaunchDarkly flags apply to this customer, so a missing button gets explained rather than escalated.
Spot a bad rollout early
Several chats about the same broken step during a percentage rollout is a signal worth passing to engineering fast.
Route by feature, not guesswork
Conversations from customers on a new variation can go to the team that shipped it.
Answer beta questions honestly
Agents can say whether a customer has a feature enabled instead of promising to look into it.
Overview
LaunchDarkly decides who sees what. That makes it the first thing worth checking when a customer describes behavior nobody else is seeing: they may be in a percentage rollout, or a segment still on the old code. Reading flag evaluations into Tidio means the agent knows which variation the person in front of them is getting. Support can also be the early warning for a rollout going wrong, since complaints usually arrive before the dashboards do.
Key features
- Flag state per customer See which LaunchDarkly variation the person in the chat is getting.
- Explain odd behavior A rollout, not a bug, accounts for a lot of reports.
- Rollout warnings from support A cluster of complaints can flag a release before the metrics move.
- Toggles stay with engineering LaunchDarkly keeps the flags. Tidio only reads the evaluation.
LaunchDarkly
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect LaunchDarkly in minutes
1
Connect LaunchDarkly and Tidio
Zapier, Integrately or Make can pass flag data across, or a service can read LaunchDarkly and post to the Tidio API.
2
Key on the same user
Flag evaluation needs the identifier your app sends to LaunchDarkly, so agree on that first.
3
Keep toggling in LaunchDarkly
Support reads the state. Changing a flag stays with the people who own the release.
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Frequently asked questions
Common questions about the LaunchDarkly integration
Can agents turn a flag on for one customer?
Better not. A flag change affects a segment, not a person, and it is a release decision. What helps is the agent knowing the current variation and being able to ask engineering for a targeted rule with the customer ID attached. LaunchDarkly keeps the audit trail for that.
What identifier does the lookup need?
The same key your application sends to LaunchDarkly when it evaluates a flag: usually a user ID, sometimes an account or an email. If Tidio holds a different identifier you will need a mapping, otherwise the evaluation you show belongs to somebody else.
Is the LaunchDarkly integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the LaunchDarkly integration.