Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and LivePerson integration
Run LivePerson and Tidio side by side, or move conversations across during a migration.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and LivePerson
Pick up a conversation mid-flight
An agent in Tidio can read what the customer already told LivePerson, so the person is not asked to repeat it.
Split traffic by channel or brand
One platform for the channels it handles best, Tidio for web chat, with context passed between them.
Compare the two honestly
Running both for a while, with LivePerson volumes and Tidio volumes side by side, makes the decision on data.
Keep history through a migration
Transcripts exported before the switch stay searchable after the traffic has moved.
Overview
Plenty of companies end up with two messaging platforms: LivePerson on one brand or channel, Tidio on another. That works as long as the two are not separate worlds. Reading LivePerson transcripts and consumer profiles into Tidio means an agent picking up a conversation can see what was already said, and a migration can happen channel by channel instead of on a single cutover day. History moves with the customer rather than being left behind.
Key features
- History from both tools LivePerson transcripts are visible next to the Tidio thread.
- Consumer profile in view The attributes one platform holds travel with the conversation.
- Migrate one channel at a time Move traffic gradually instead of on a single cutover day.
- One reporting picture Volumes from both platforms land in the same numbers.
LivePerson
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect LivePerson in minutes
1
Connect LivePerson and Tidio
Zapier, Integrately or Make can carry transcripts and profiles, or the Tidio API can accept them directly.
2
Decide what moves
Transcript history and consumer attributes are the useful part. Agent metrics can stay separate.
3
Move traffic when ready
Route a channel at a time, with LivePerson history visible in Tidio throughout.
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Frequently asked questions
Common questions about the LivePerson integration
Can a live conversation be handed over?
Within limits. A handover mid-conversation works best as a transfer with the transcript attached, not as two agents typing into the same thread. Both platforms keep their own session, so decide which one owns the customer for that conversation and pass the context to it.
Is this only useful during a migration?
That is the common case, but not the only one. Some companies keep LivePerson for one region or brand and run Tidio elsewhere, and the connection is what stops a customer having two unrelated histories depending on which site they landed on.
Is the LivePerson integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the LivePerson integration.