Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and MaintainX integration
Raise a MaintainX work order from a Tidio chat and tell the reporter when it is done.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and MaintainX
File a fault report properly
A message about a broken machine becomes a MaintainX work order with the asset and location already set.
Answer parts questions
Inventory levels from MaintainX tell the requester whether the part is on site.
Keep the reporter informed
A status change sends a message, so nobody calls to ask whether it was picked up.
Answer maintenance schedule queries
Preventive schedules show when a site or an asset is next due.
Overview
MaintainX runs the work orders: what broke, who is fixing it, which asset it belongs to. A lot of that starts as a message from a tenant, a shop floor supervisor or a customer. Connecting MaintainX to Tidio means the report becomes a work order with the location and asset attached, and the person who reported it gets told when the status changes. Nobody re-types the description, and nobody has to chase for an update.
Key features
- Work orders from messages A MaintainX work order is created from the conversation.
- Asset and location attached The report carries the site and asset it refers to.
- Status back to the reporter A MaintainX status change updates the conversation.
- One order per report Matching stops the same fault being filed twice.
MaintainX
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect MaintainX in minutes
1
Connect MaintainX and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and a MaintainX webhook do it directly.
2
Map the fields
Asset, location, priority and description. Ask for what MaintainX needs in the conversation.
3
Send status back
Work order updates from MaintainX reach the person who reported the problem.
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Frequently asked questions
Common questions about the MaintainX integration
Who should be able to create a work order?
Decide that before you connect anything. A requestor submission from a tenant or an employee is fine, and MaintainX has a request flow for exactly that. Letting any chat create a full work order with a priority is how a maintenance queue fills up with duplicates.
How much detail should the chat collect?
Enough that a technician can act without calling back: which asset, where it is, what it is doing, and whether it is safe. A short set of questions in the conversation produces a better MaintainX work order than a paragraph of free text.
Is the MaintainX integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the MaintainX integration.