Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Monday integration
Create a Monday.com item from a Tidio chat and tell the customer when it moves.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Monday
File a bug from the chat
A Monday.com item is created while the customer is still there, with the detail still fresh.
Track requests on a board
Feature requests land somewhere countable instead of in a saved reply.
Update whoever reported it
A Monday.com status change can send the customer a message.
Run onboarding tasks
A new customer's setup steps become items the whole team can see.
Overview
Monday.com is where the work is tracked, and support conversations are one of its more reliable sources: bugs, requests, onboarding tasks. Connecting Monday.com to Tidio means the agent creates the item from the conversation with the customer's own words attached, and a status change on the board can send an update back to the person who reported it. The board stays the plan. The chat stays the conversation.
Key features
- Items from conversations A Monday.com item is created without leaving the chat.
- Context on the item The transcript and contact detail travel with it.
- Status changes come back A column update can message the customer.
- One item per report Matching on the conversation stops duplicates.
Monday
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Monday in minutes
1
Connect Monday.com and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and a Monday.com webhook do it directly.
2
Map board and columns
Pick the board, the group and which columns carry the conversation detail.
3
Send updates back
A status column change posts to Tidio, so the customer hears about real progress.
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Frequently asked questions
Common questions about the Monday integration
Should every conversation create an item?
No. Let the agent decide with a shortcut, or filter on a tag. A Monday.com board that receives every chat becomes a second inbox nobody reads, and the items that matter get lost among questions that were answered in a minute.
Can customers see the board?
No, and that is useful. Monday.com holds the internal detail, the priority and the engineering notes, while the customer gets a plain message when the status changes. You choose which column changes are worth telling them about.
Is the Monday integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Monday integration.