Know who you are talking to before you share anything about their account.
Get more done with Tidio and Okta integration
Let an IT desk in Tidio see the Okta account and MFA state behind an access problem.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Okta
Explain why sign-in fails
Okta account state and MFA enrollment usually answer it before any troubleshooting starts.
Check app access
Whether the app is assigned in Okta decides if this is a permission or a bug.
Handle a suspicious login report
Authentication log detail lets the desk escalate to security with facts.
Support a new starter
What Okta has already provisioned shows which onboarding step failed.
Overview
Okta decides who gets in. When somebody cannot, they message the help desk, and the first five minutes go on working out what Okta already knows: whether the account is active, whether MFA is enrolled, whether the app is assigned. Reading that into Tidio means the desk starts with the answer. Password resets, session clearing and provisioning stay in Okta, behind the approvals they have now.
Key features
- Account state in the chat Active, suspended or locked, from Okta itself.
- MFA enrollment visible The usual cause of a login problem, answered fast.
- App assignment check See whether the app was ever assigned to them.
- Actions stay with admins Resets and provisioning remain in Okta.
Okta
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect Okta in minutes
1
Connect Okta and Tidio
Zapier, Integrately or Make can pass user data, or a service reads Okta and posts to the Tidio API.
2
Choose what the desk sees
Status, groups, MFA enrollment and app assignment. Nothing that performs an action.
3
Keep actions in Okta
Resets, suspensions and session clearing stay with the admins who own them.
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Frequently asked questions
Common questions about the Okta integration
Should a password reset run from chat?
Only with real identity checks, and most teams decide it is not worth it. A reset triggered from a conversation is a social engineering target, because being convincing in a chat window is the whole job. Okta with its own verification is the safer place for it.
What does the desk actually need?
Status, MFA enrollment and app assignment cover most tickets. Group membership helps for permission questions. Full Okta system log detail belongs with security, not on a help desk screen where it gets read out of context.
Is the Okta integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Okta integration.