Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and OpsGenie integration
Bring OpsGenie alerts into Tidio so support knows what is broken and who is on call.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and OpsGenie
Tell customers during an incident
An open OpsGenie alert can put a notice in the widget instead of leaving agents to improvise.
Brief the people answering
The affected service and severity reach support without a manual message.
Raise what monitoring missed
Several identical reports can create an OpsGenie alert for the team on call.
Follow up when it closes
A closed alert can message the customers who reported the problem.
Overview
OpsGenie holds the alerts, the schedules and the escalation policy. Support holds the customers who noticed. Connecting OpsGenie to Tidio means an open alert can post a notice in the widget and tell agents which service is affected, and a cluster of customer reports can raise an alert when monitoring has not caught it yet. Paging and escalation stay in OpsGenie, where the on-call rotation lives.
Key features
- Alerts visible to support An OpsGenie alert posts a notice into Tidio.
- Who is on call The schedule answers who to reach, without asking.
- Reports can raise an alert A cluster of chats creates an OpsGenie alert.
- Escalation stays put Paging and acknowledgment remain in OpsGenie.
OpsGenie
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect OpsGenie in minutes
1
Connect OpsGenie and Tidio
An OpsGenie webhook posts to Tidio, or Zapier, Integrately or Make carries alerts both ways.
2
Pick what customers see
Only alerts on customer-facing services. Everything else is for agents, or for nobody.
3
Keep paging in OpsGenie
Acknowledgment, escalation and schedules stay where the on-call rules are.
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Frequently asked questions
Common questions about the OpsGenie integration
Should support be able to page on call?
Yes, with a rule. A cluster of customer reports on the same thing is genuinely useful signal and it should reach OpsGenie. What you do not want is any single agent paging at will, so put a threshold or a lead's approval in front of it.
Which alerts belong in the widget?
The ones a customer would notice, and no others. A notice that appears for every OpsGenie alert stops being read within a week, at which point the widget is decoration and the incident that mattered goes unannounced.
Is the OpsGenie integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the OpsGenie integration.