Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Panaya integration
Answer ERP change and testing questions in Tidio with Panaya impact and test results in view.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Panaya
Answer am I affected
Panaya impact analysis tells a business user whether their transaction is in scope for the change.
Report test status
Test run results answer where UAT stands without a status meeting.
Raise a change request
A request captured in chat becomes a Panaya item with who asked and why.
Track a release window
Release progress from Panaya keeps everyone answering the same way.
Overview
Panaya knows what an SAP or Oracle change will touch and whether the tests passed. During a release window the questions arrive faster than anyone can answer them: is my transaction affected, has UAT started, what broke. Reading Panaya into Tidio lets an internal desk answer from the impact analysis and the test run instead of forwarding everything to the change team. Requests and test execution stay in Panaya.
Key features
- Impact analysis in the chat Answer whether a change touches what somebody uses.
- Test results in view Say what passed and what failed, with the run named.
- Change requests from chat A request becomes a Panaya item with the detail.
- Panaya owns execution Test cycles and approvals stay where they belong.
Panaya
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Panaya in minutes
1
Connect Panaya and Tidio
Zapier, Integrately or Make links the two, or a service reads Panaya and posts to the Tidio API.
2
Decide what the desk shows
Impact, test status and release progress. Defect detail can stay with the team.
3
File back into Panaya
Change requests and defects are created there, with the audit trail intact.
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Frequently asked questions
Common questions about the Panaya integration
Who should be able to raise a change request?
Business users can raise a request, and Panaya is built to receive them. What should not happen is a chat creating change requests without a named owner and a reason, because a change backlog full of vague items is how a release slips.
Should defects be logged from a conversation?
Yes, with the detail a tester would need: transaction, steps, what happened. A defect logged in Panaya from the conversation where it was described beats one written from memory two hours later by somebody who was not there.
Is the Panaya integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Panaya integration.