Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and ProdPad integration
Send what customers ask in Tidio into ProdPad as feedback attached to a real idea.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ProdPad
Attach feedback to an idea
The customer's own wording lands on the ProdPad idea, which is better evidence than a summary.
Capture a new request
Something nobody has heard before becomes a ProdPad idea rather than a lost message.
Answer roadmap questions
ProdPad status lets support say planned, considering or not now, honestly.
Show demand with numbers
How many conversations mentioned an idea is a fact, not an opinion.
Overview
ProdPad keeps the idea backlog and the feedback attached to it. Support hears the raw version of that feedback all day and almost none of it arrives. Connecting ProdPad to Tidio lets an agent attach what the customer said to an existing idea, or create one when there is nothing to attach it to, with the customer's own wording. Roadmap status can come back, so the answer in chat matches what the product team decided.
Key features
- Feedback in the customer's words What was said in chat is attached to a ProdPad idea.
- Ideas created when needed A new request becomes a ProdPad idea with context.
- Roadmap status in the chat Answer what is planned without asking product.
- Counts that mean something Attached feedback shows how often a thing is asked.
ProdPad
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect ProdPad in minutes
1
Connect ProdPad and Tidio
Zapier, Integrately or Make links the two, or a service reads ProdPad and posts to the Tidio API.
2
Search before creating
Look for an existing ProdPad idea first, so feedback collects instead of scattering.
3
Bring status back
Idea and roadmap status reach the conversation, so agents stop guessing at dates.
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Frequently asked questions
Common questions about the ProdPad integration
Will this flood ProdPad with duplicates?
Only if agents create instead of searching. Make the search step first and easy, so the default action is attaching feedback to an existing ProdPad idea. A backlog with fifty variations of one request is worse than one idea with fifty pieces of evidence.
What should agents tell customers about the roadmap?
What ProdPad actually says, in plain terms: it is planned, it is being considered, or it is not on the list. Dates from a roadmap tool have a habit of becoming promises, so share the status and leave the timing to whoever owns the release.
Is the ProdPad integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the ProdPad integration.