Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Productboard integration
Turn Tidio conversations into Productboard insights linked to the features they support.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Productboard
File an insight in the moment
The agent creates a Productboard insight while the customer's wording is still in front of them.
Link evidence to features
Insights attached to features make a prioritization score mean something.
Weight it by account
Account detail on the insight shows which customers are asking.
Answer what is planned
Productboard feature status keeps every agent giving the same answer.
Overview
Productboard works when insights are linked to features, so prioritization rests on evidence rather than the loudest meeting. Conversations are the largest untapped source of that evidence. Connecting Productboard to Tidio lets an agent file an insight from the chat, linked to the feature it belongs to, with the account attached. Feature status can come back so support answers roadmap questions consistently. Productboard keeps the scoring.
Key features
- Insights from conversations A Productboard insight is created from what was said.
- Linked to a feature Evidence lands where prioritization happens.
- Account context attached Who asked matters as much as what they asked.
- Feature status in the chat Agents answer from Productboard, not memory.
Productboard
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Productboard in minutes
1
Connect Productboard and Tidio
Zapier, Integrately or Make links the two, or a service reads Productboard and posts to the Tidio API.
2
Search features first
Attach the insight to an existing Productboard feature where one fits.
3
Keep prioritization there
Productboard scores and decides. The chat supplies evidence and reads status.
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Frequently asked questions
Common questions about the Productboard integration
Should every request become an insight?
Close to it, if filing one takes a few seconds. Insights are cheap and volume is the point, because a feature with forty pieces of evidence from named accounts argues for itself. What is not useful is an agent writing an essay instead of filing the customer's sentence.
Can agents change feature priority?
No, and they should not want to. Productboard exists so that priority comes from evidence and strategy rather than whoever asked most recently. Support's job here is to make sure the evidence is there when the decision is made.
Is the Productboard integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Productboard integration.