Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and RingCentral integration
Switch from chat to calls or SMS and keep every conversation connected.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Available in
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and RingCentral
Move a chat to a call or SMS
Escalate a conversation to a RingCentral call, video meeting, or text message when chat is not the fastest way to help.
Open chat history during a call
Your team reads the earlier Tidio conversation while on a RingCentral call, so customers never repeat themselves.
Keep contact records in step
Contacts sync and update between Tidio and RingCentral, so numbers and details match in both tools.
Overview
Handle conversations your way without losing context. Integrate Tidio with RingCentral and move from chat to calls, video, or SMS when needed. Access chat history during calls, follow up faster, and keep every interaction connected. Integration helps you route conversations, respond quicker, and deliver more personal support.
Key features
- Sync and update contacts between Tidio and RingCentral
- Escalate chats to calls, video meetings, or SMS
- Access chat history during calls for full context
RingCentral
Customer Service
Tags
Lead Capture
Contact Sync
How it works
Connect RingCentral in minutes
1
Connect Tidio and RingCentral
Add the RingCentral integration from the Tidio panel and connect your RingCentral account.
2
Escalate when chat is not enough
An agent moves the conversation to a RingCentral call, video meeting, or SMS, and contacts stay in sync between both tools.
3
Handle the case with full context
Agents switch channels with the chat history at hand, so the follow-up stays personal.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the RingCentral integration
How does the integration improve communication?
It lets you move from chat to calls, video, or SMS without losing context, so you can handle conversations in the most effective way.
Can I access chat history during calls?
Yes. Your team can view previous conversations while on calls, making it easier to provide informed and consistent support.
Is the RingCentral integration available on my plan?
The RingCentral integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.