Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and ServiceTitan integration
Answer job, technician and invoice questions in Tidio with ServiceTitan data in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ServiceTitan
Answer where the technician is
The ServiceTitan job status and window turn a vague question into a real answer.
Book or move a visit
Availability from ServiceTitan means the chat confirms a slot rather than promising a callback.
Explain an invoice
Invoice and payment detail settle a billing question in the conversation.
Check the service agreement
Coverage decides whether a visit is chargeable, and the agent can say so.
Overview
ServiceTitan runs the home services day: the job, the dispatch, the technician on the way, the invoice afterwards. Customers ask about all of it, and the person answering the chat is rarely the dispatcher. Reading ServiceTitan into Tidio puts the job, its window and its status in the conversation, and a booking or a reschedule agreed in chat can be written back. ServiceTitan keeps the schedule and the pricing.
Key features
- Job status in the chat The ServiceTitan job, its window and its stage.
- Book and reschedule A change agreed in chat reaches the schedule.
- Invoice and payment Answer what was charged without asking the office.
- Agreement detail See whether a service agreement covers the visit.
ServiceTitan
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect ServiceTitan in minutes
1
Connect ServiceTitan and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and a ServiceTitan webhook do it directly.
2
Match on phone or address
Home services records key on location, so ask for the address early.
3
Write bookings back
Jobs, reschedules and notes are created in ServiceTitan, which keeps dispatch.
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Frequently asked questions
Common questions about the ServiceTitan integration
Should the chat quote a price?
Only what ServiceTitan already holds: the estimate, the invoice, or what an agreement covers. Improvising a price in a conversation is how a technician arrives to an argument. If the work needs pricing, book the visit and let the estimate come from the system.
Can customers book directly?
With real availability, yes, and it works well for standard jobs. Read the ServiceTitan schedule rather than offering open-ended slots, and keep anything unusual as a request the office confirms, because dispatch has constraints a chat cannot see.
Is the ServiceTitan integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the ServiceTitan integration.