Know who you are talking to before you share anything about their account.
Get more done with Tidio and Sift integration
See the Sift risk score behind a Tidio conversation before you refund or unlock.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sift
Check before you refund
A high Sift score changes how an agent handles a refund request they would otherwise approve.
Explain a blocked action
Knowing Sift declined a transaction lets the agent say something useful instead of guessing.
Escalate real fraud
A pattern spotted in conversation reaches the risk team with the score attached.
Teach the model
Labels from resolved cases make the next Sift score better.
Overview
Sift scores users and transactions for fraud and abuse in real time. Support sits right in the middle of that: the person asking for a refund, an account unlock or a rushed delivery may be a frustrated customer or somebody testing you. Reading Sift into Tidio gives the agent the score and the reason before they act, and what happens in the conversation can be sent back as a label so the model learns from it.
Key features
- Risk score in the chat The Sift score and the reasons behind it.
- Decisions made visible See what Sift already decided about this user.
- Labels sent back A confirmed fraud case teaches the model.
- Sift owns the decision Blocking and review queues stay in the platform.
Sift
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect Sift in minutes
1
Connect Sift and Tidio
Zapier, Integrately or Make links the two, or a service reads Sift and posts to the Tidio API.
2
Show a band, not a number
High, medium or low with reasons is actionable. A raw score invites arguments.
3
Send labels back
Confirmed fraud or a cleared customer becomes a Sift label, so the model improves.
Discover more integrations
All Integrations
Know which employee is asking, and handle their access request in the same chat.
Answer security questions with the current Drata status instead of a stale PDF.
Take security reports properly and answer HackerOne status questions without a mailbox.
Let support see JumpCloud account status when someone writes in locked out of their apps.
Check an email address with Mailboxlayer before it enters Tidio and your CRM.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Sift integration
Should agents see fraud scores at all?
A band and the reasons, yes. An agent about to approve a refund or unlock an account is making a risk decision whether or not they know it. What they should not see is anything that lets them explain your detection logic to somebody probing it.
What do we tell a customer who was declined?
That the transaction did not go through and how to resolve it, not why Sift scored them. Detail about detection rules is exactly what a fraudster wants, and a genuine customer only needs the route to a working payment or a verified account.
Is the Sift integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sift integration.