Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and Talkdesk integration
Bring Talkdesk call context into Tidio chats and log chat outcomes back to the contact center.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Talkdesk
Pick up where the call left off
Somebody who just hung up starts a chat. The last Talkdesk call summary sits in the Tidio panel, so the agent opens with context instead of questions.
Route the chat to the right queue
Chat tags map to Talkdesk skills, so billing goes to billing. The routing rule lives in one place rather than in two tools.
Offer a callback when chat stalls
When a Tidio chat needs a voice agent, the visitor leaves a number and an outbound Talkdesk call is queued for the next free agent.
One record per customer
Chat transcripts land on the Talkdesk contact, so reporting counts every touch instead of only the phone ones.
Overview
Talkdesk runs your phone and digital contact center. Tidio runs the chat on your site. When a customer chats right after a call, your agent should not have to ask what happened. Connect the two through Zapier, Make or the Tidio API and recent Talkdesk call notes can land in the Tidio conversation as a note, while chat transcripts and dispositions go back to the Talkdesk contact record. Neither team retypes anything, and the customer stops repeating the story.
Key features
- Call history in the chat Recent Talkdesk calls appear as a note on the Tidio conversation.
- Transcripts sent back Closed chats post to the matching Talkdesk contact record.
- Contact matching by email or phone Both systems key on the same identifier, so records stay joined.
- Escalation to a callback A chat that needs a voice agent can queue an outbound Talkdesk call.
Talkdesk
Customer Service
Tags
Ticketing
Omnichannel Inbox
How it works
Connect Talkdesk in minutes
1
Connect Talkdesk and Tidio through Zapier or Make
Both platforms expose REST APIs. Authorize each one in your automation tool, or call the Tidio API directly from a small service if you want tighter control.
2
Match customers on a shared identifier
Pick email or phone number as the key. Talkdesk contacts and Tidio visitors are joined on it, so lookups return the right person.
3
Decide what moves in each direction
Usually call summaries into Tidio and chat transcripts into Talkdesk. Keep recordings out of chat notes and link to them in Talkdesk instead.
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Frequently asked questions
Common questions about the Talkdesk integration
Does Tidio replace Talkdesk?
No. Talkdesk handles voice and Tidio handles chat on your site. The connection keeps the two views of the same customer in step, so agents in either tool see the whole history.
Can an agent start a Talkdesk call from Tidio?
Not from the Tidio panel itself. What works is queueing an outbound call in Talkdesk when a chat asks for one, using a webhook from the chat to your automation tool. The visitor gets a call back rather than a transfer.
Do call recordings show up in the chat?
Keep them out. Store a link to the Talkdesk recording on the contact record and let agents open it there, so audio and anything sensitive in it stay inside the contact center's access controls.
Is the Talkdesk integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Talkdesk integration.