Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
Get more done with Tidio and Telegram integration
Meet customers on Telegram and manage every conversation from one inbox.
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Category
Communication
Available in
Overview
Reach customers where they already are. Connect Telegram with your support inbox and manage conversations alongside other channels in one place. Send messages, handle inquiries, and keep context across every interaction. Use automation to answer common questions and route complex cases to your team so you stay fast, helpful, and consistent.
Key features
- Send and receive Telegram messages from one shared inbox
- Notify your team instantly about new conversations
- Automate replies to common customer questions
- Manage Telegram chats alongside other support channels
- Keep conversation history for consistent, contextual replies
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Frequently Asked Questions
Common questions about Integration with Telegram
How does the Telegram integration improve customer support?
It lets you handle Telegram conversations in one inbox, so your team can respond faster and manage all communication channels together.
Can I automate responses on Telegram?
Yes. You can set up automated replies for common questions and route more complex issues to human agents when needed.
Does it support team notifications?
Yes. Your team gets real-time notifications about new messages, helping you respond quickly and keep conversations moving.