Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Toggl integration
Log chat time to Toggl projects and answer billing questions with tracked hours in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Toggl
Bill support time without a spreadsheet
When a Tidio conversation closes, its handling time posts to Toggl against that client's project, so month end billing reads from tracked hours.
See the budget before you dig in
The Toggl project budget and hours used show in the panel. An agent knows whether a two hour investigation is paid work or a write off.
Split time by client cleanly
Chats carry the customer, so each Toggl entry lands on the right client project. Retainer reporting stops depending on someone tagging entries later.
Find where support time actually goes
Toggl reports on chat tags show which topics eat the hours, which is a better case for fixing docs than a hunch is.
Overview
Toggl records who worked on what and for how long, which matters when support time is billable. Tidio holds the conversations that time gets spent on. Connect them with Zapier, Make or the Tidio API and a closed Tidio chat can create a Toggl time entry against the right client project, tagged with the conversation. Agencies stop reconstructing the month from memory, and clients get a line item they can check.
Key features
- Chats become time entries A closed Tidio conversation logs hours to a Toggl project.
- Client mapped to project The customer on the chat picks the Toggl project and client.
- Budget warnings in chat Agents see when a Toggl project budget is nearly spent.
- Timer control from the desk Assigning a chat can start the matching Toggl timer.
Toggl
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Toggl in minutes
1
Connect Toggl and Tidio with Zapier or Make
Toggl Track has a REST API for time entries and projects. Authorize both sides in your automation tool, or post entries from a service that reads the Tidio API.
2
Map customers to Toggl projects
Keep a lookup from the account or company on the chat to a Toggl client and project. Without it, entries pile up in one bucket and nobody trusts them.
3
Choose what counts as time
Handling time, first response to close, or an agent's own timer. Pick one rule, write it down, and apply it to every Toggl entry the same way.
Discover more integrations
All Integrations
Send customer problems into Jira and answer with what Confluence already documents.
Turn a customer report into a work item and tell them when the fix ships.
Link a customer report to the change that fixes it, and tell them when it lands.
Feed Cascade goals with the numbers your conversations produce, without a monthly export.
Turn a conversation into a ClickUp task and answer status without leaving the inbox.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Toggl integration
Is chat handling time accurate enough to bill?
It is a starting point, not a stopwatch. A conversation can sit open while the agent does other work, so many teams post the entry as a draft in Toggl and let the agent adjust it before invoicing.
Can agents start and stop a Toggl timer from Tidio?
There is no timer button in the Tidio panel. What works is a webhook on chat assignment that starts the matching Toggl timer, and one on close that stops it.
Will this create duplicate entries?
Only if the automation fires twice. Store the conversation id in the Toggl entry description and check for it before creating, which also makes reruns safe after an outage.
Is the Toggl integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Toggl integration.