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Get more done with Tidio and WooCommerce Integration

Supercharge your WooCommerce store with seamless chat integration and real-time product sharing.

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Category:

Ecommerce

Available in:

All plans

Overview

With the integration of Tidio and WooCommerce, you can streamline customer support and boost conversions by engaging shoppers directly from your website. Install the Tidio plugin, grant it permission to access your WooCommerce products, and you’re ready to send product cards in chat conversations instantly. This makes it easier for your team to guide customers, highlight relevant items, and drive quicker check-outs, all from one unified panel.

Key features

  • Quick plugin setup: install Tidio via WordPress, activate it, and link to your WooCommerce store in just a few clicks.
  • Product cards: browse your entire WooCommerce product catalog within Tidio’s inbox and send single product cards directly in conversation.
  • Real-time click tracking: when customers click on a product card, you receive an instant message in the chat to know they’ve engaged.
  • Auto-sync product catalog: active WooCommerce products are available for sharing in Tidio without manual upload.
Integration screenshot

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Frequently Asked Questions

Common questions about Integration with WooCommerce

What products appear in the Product tab?

To send your products via Tidio, make sure they’re properly set up in your WooCommerce panel. Here’s what you need to do:
  • Add a SKU to the product
  • Set the Product Status to Active
That’s it! Once configured, you can share your WooCommerce products with customers directly from the Tidio panel.

How do I install the WooCommerce plugin?

Installing Tidio on your WooCommerce store is easy, as WooCommerce is a WordPress plugin, and the process is the same as installing Tidio on WordPress:
  1. Create an account and log in to your WordPress Dashboard.
  2. Go to Plugins → Add New.
  3. Search for Tidio and click Install Now.
  4. After installation, click Activate.
  5. Click Log in and enter your Tidio email and password.
  6. Select the project you want to connect to your website.
  7. To integrate with WooCommerce, click Integrate Now and approve read access.
  8. You’re all set! Click Open Tidio Panel to start using live chat and Flows.