Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Workfront integration
Turn Tidio conversations into Workfront requests and follow the status from the chat.
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Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Workfront
Raise the request properly
Instead of a message to a project manager, the chat creates a Workfront request in the right queue with the transcript and the customer attached.
Answer where is it without asking
The Workfront status and assignee show in the Tidio panel, so support can update the customer without a status meeting.
Close the loop on delivery
When the Workfront task completes, the original conversation reopens so the person who asked hears that it shipped.
Send work to the right team
Creative goes to the studio queue and IT goes to its own. The chat tag decides which Workfront queue receives the request.
Overview
Adobe Workfront is where enterprise work is planned and approved, which means anything raised in chat has to arrive as a proper request rather than a message. Connect Workfront and Tidio with Zapier, Make or the Tidio API and an agent can create a Workfront request from a conversation with the transcript attached, then see the status change without chasing a project manager.
Key features
- Requests from conversations A Tidio chat becomes a Workfront request with context.
- Status back in the panel Agents see the Workfront task status and owner.
- Queue chosen by tag Chat tags route to the right Workfront request queue.
- Updates reach the customer A completed Workfront task can reopen the chat.
Workfront
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Workfront in minutes
1
Connect Workfront and Tidio with Zapier or Make
The Workfront API covers requests, tasks and updates. Authorize both sides in your automation tool, or run the calls from a service you host.
2
Map tags to request queues
Keep a small lookup from chat tag to Workfront queue and request type, so agents never need to know the project structure.
3
Store both identifiers
Put the conversation link on the Workfront request and the request id on the conversation, so status updates can find the chat again.
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Frequently asked questions
Common questions about the Workfront integration
Should every escalation become a Workfront request?
No. Only the ones that need planning, resourcing or approval. Questions answered the same day are better handled in the conversation than logged as work.
Can customers see Workfront?
Keep them out of it. Workfront holds internal estimates and other clients' work. Send the customer a written update triggered by the status change instead.
Who owns the queue mapping?
The team that runs Workfront, usually marketing or IT operations. Request types change, and a stale mapping quietly sends work into a queue nobody watches.
Is the Workfront integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Workfront integration.