Turn the conversations that need real work into Asana tasks, with the context attached.
Get more done with Tidio and Wrike integration
Create Wrike tasks from Tidio conversations and watch the status without leaving chat.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Project Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Wrike
Escalate a bug with the evidence
The Wrike task carries the transcript, the browser details and the customer, so whoever picks it up does not need to ask support what happened.
Reply when the work is done
A completed Wrike task reopens the Tidio conversation, which is the difference between closing the loop and hoping the customer forgot.
Put work in the right space
Bugs, feature requests and billing fixes go to different Wrike folders, chosen by the chat tag rather than by an agent guessing.
See the due date before promising
The Wrike due date and assignee show in the panel, so an agent gives a realistic answer instead of soon.
Overview
Wrike is where a lot of teams plan the work that support conversations generate: bugs, requests, onboarding steps. Connect Wrike and Tidio with Zapier, Make or the Tidio API and a chat can become a Wrike task carrying the transcript and the customer, then report its status back into the conversation. The customer gets told when it is done because the task closed.
Key features
- Tasks from conversations A Tidio chat becomes a Wrike task with the transcript.
- Status in the panel Agents see the Wrike status, assignee and due date.
- Folder chosen by tag Chat tags decide which Wrike folder receives the task.
- Completion reopens the chat A closed Wrike task can trigger a customer update.
Wrike
Project Management
Tags
Project Management
Team Collaboration
How it works
Connect Wrike in minutes
1
Connect Wrike and Tidio with Zapier or Make
The Wrike API creates tasks and reports changes through webhooks. Authorize both sides in your automation tool, or run the calls from your own service.
2
Map tags to folders
Keep a lookup from chat tag to Wrike folder and custom fields, so agents tag as usual and the task lands somewhere useful.
3
Link both ways
Store the conversation link on the Wrike task and the task id on the conversation, so status updates know where to go.
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Frequently asked questions
Common questions about the Wrike integration
Should support create Wrike tasks directly?
Yes, with a mapping that keeps them in a triage folder. Free access to every Wrike space means tasks appear in the middle of sprints nobody agreed to.
How do we avoid duplicate Wrike tasks?
Search for an existing task before creating one, matching on a normalized title or a stored key, and add a comment with the new conversation instead.
Can the customer see the Wrike task?
No. Wrike holds internal estimates and other customers' work. Send a written update from the chat when the task status changes.
Is the Wrike integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Wrike integration.