Know who you are talking to before you share anything about their account.
Get more done with Tidio and Xverify integration
Check the email and phone a visitor types in Tidio with Xverify before you store it.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Security
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Xverify
Fix the typo before they leave
Xverify rejects the address and the chat asks again in the same conversation, which is the only moment the visitor is still there to correct it.
Confirm the number before promising a call
A callback to an unreachable number wastes a slot and annoys everybody. Xverify checks the number when the visitor gives it.
Spot disposable addresses
Xverify flags throwaway domains, so a trial signup from chat can be treated differently without blocking a legitimate customer.
Keep the CRM worth trusting
Only validated records leave the chat, so the list you email next month is not padded with addresses that were never real.
Overview
Xverify checks whether an email address, phone number or postal address is real, at the moment somebody types it. Chat is where people mistype. Connect Xverify and Tidio with Zapier, Make or the Tidio API and the address a visitor gives can be validated before it reaches your CRM, so the follow up actually arrives and the record is worth keeping.
Key features
- Validation as they type Xverify checks the address before the chat stores it.
- Typos caught in chat The agent can ask again while the visitor is present.
- Phone numbers checked Xverify confirms a number is reachable before a callback.
- Risk flags carried over Disposable and risky addresses are marked on the record.
Xverify
Security
Tags
Custom Integration
Workflow Automation
How it works
Connect Xverify in minutes
1
Connect Xverify and Tidio with Zapier or the Tidio API
The Xverify API validates a single value on request. Call it from your automation tool or your own service when the chat captures an address.
2
Validate at capture, not at export
The point of doing this in chat is that the visitor can fix it. Cleaning the list a month later only tells you what you lost.
3
Decide what a failure means
Xverify returns a status, not a verdict. Ask again on an invalid result, and let a risky one through with a flag rather than blocking somebody who might buy.
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Frequently asked questions
Common questions about the Xverify integration
Does the check slow the conversation down?
An Xverify lookup takes a moment, so run it in the background and only interrupt when the result is invalid. Nobody should wait on a validation to keep chatting.
Should an invalid result block the chat?
No. Ask once, and if the visitor insists, store it with a flag. Blocking a conversation over a validation result loses more than a bad address costs.
Is validating a visitor's data a privacy issue?
You are sending an address to a processor, so it belongs in your records of processing and your privacy notice. Xverify is a common choice for that, but the disclosure is on you.
Is the Xverify integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Xverify integration.