Move a chat to a call when typing stops helping, and keep the history in one thread.
Get more done with Tidio and Zendesk Integration
Easily create Zendesk tickets from any Tidio chat and keep every issue organized with full customer details.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Customer Service
Available in
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Zendesk
Turn a chat into a Zendesk ticket
Create a ticket straight from the chat window when an issue needs more than a quick reply.
Send the whole customer record
Name, email, phone number, message history, and custom properties are attached to the Zendesk ticket automatically.
Set priority and add context
Mark how urgent a ticket is and attach internal notes so whoever picks it up knows what already happened.
Overview
Connect Tidio with Zendesk to turn live conversations into clear, actionable tickets in seconds. Agents can create tickets directly from the chat window, automatically include visitor details, add notes for teammates, and set priorities for faster resolution. The integration helps teams stay organized and solve issues quickly without jumping between tools.
Key features
- Turn chats into tickets: create Zendesk tickets directly from any Tidio conversation.
- Include full visitor details: name, email, phone number, and custom properties are added automatically.
- Add helpful notes: give your team extra context by attaching notes to each ticket.
- Set priorities easily: mark ticket urgency right from Tidio to help teams focus on what matters.
- Work without switching tools: handle conversations in Tidio while keeping ticketing structured in Zendesk.
Zendesk
Customer Service
Tags
Ticketing
Customer Support
Omnichannel Inbox
How it works
Connect Zendesk in minutes
1
Connect your Zendesk account
Prepare your Zendesk API token, click Install Zendesk in Tidio, and log in to your Zendesk account.
2
Create a ticket from the chat
Open the conversation, add notes for your team, and set the priority before you send the ticket over.
3
Track the issue to closed
Conversations stay in Tidio while ticketing stays structured in Zendesk, so nobody switches tools to follow up.
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Frequently asked questions
Common questions about the Zendesk integration
How do I connect Tidio with Zendesk?
Prepare your Zendesk API token, click "Install Zendesk" in Tidio, and log in to your Zendesk account. Once connected, you can create tickets directly from Tidio chats.
What details are included in a Zendesk ticket?
Each ticket includes the visitor’s name, email, phone number, message history, and any custom properties saved under the “Details” section in Zendesk.
Can I add notes or context to a ticket?
Yes. You can attach internal notes to any ticket created from Tidio, helping your team understand the issue and respond more effectively.
Is the Zendesk integration available on my plan?
Yes. The Zendesk integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.