Log in

Branislav Bozanic

Content Writer

Senior Content Writer and Editor at Tidio who specializes in writing long-form content like e-books, blog posts, and white papers, but also enjoys writing short-form copies for webpages and marketing campaigns.

Connect with me:

Branislav Bozanic

About me

Branislav loves captivating stories and narrative-driven content that resonates with human emotions. He tries to find the perfect balance between a professional and laid-back storytelling approach and then adds just a pinch of humor to spice things up. Has 10+ years of experience in SEO-friendly content creation within the SaaS industry.

Connect with me

My articles

  • Customer service tech

    Full Guide to Choosing a Cloud-Based Help Desk Platform

    Looking for a cloud-based help desk that actually fits your team’s needs? This in-depth guide breaks down the must-have features, key decision factors, and why tools like Tidio are changing the game for support teams.

  • AI customer service

    AI Virtual Assistants for Customer Service: What They Are and Why You Need Them

    Will AI-powered customer service assistants completely replace human agents? The short answer is ‘not exactly,’ but let’s discover how this tech is fueling a huge shift.

  • AI customer service

    Will AI Replace Customer Service?

    Curious to see if AI will replace customer support jobs? Explore the real impact of AI in customer service, including use cases, limitations, and how to stay relevant in an AI-driven future.

  • Online sales & marketing

    10+ Must-Know AI Marketing Statistics and Insights

    Discover the latest insightful AI marketing statistics critical for the marketing industry. Learn how top marketers use AI to boost ROI and stay ahead of the competition.

  • Top 5 AI Agent Builders & How to Choose the Right OneAI customer service

    Top 5 AI Agent Builders & How to Choose the Right One

    Build smarter, no-code AI agents that will help you automate customer service and cut support costs. Learn which AI agent builder platforms to consider as we compare features, provide benefits, and practical setup tips.

  • help desk software for small businessCustomer Service

    10 Best Help Desk Software for Small Business

    Looking for help desk software for your small business? Explore top tools with AI, live chat, automation, and ticketing—designed to boost efficiency and customer satisfaction.

  • AI in ecommerceBusiness Growth

    How to Use AI in Ecommerce to Boost ROI

    Unlock growth with AI in ecommerce. Learn how intelligent automation and AI agents boost ROI and improve cost efficiency.

  • Agentic AIAI customer service

    What is Agentic AI? Examples, Use Cases, and Platforms 2025

    Discover how agentic AI solutions are helping businesses deliver faster, smarter, and more personalized customer experiences.

  • ai lead generation cover imageOnline sales & marketing

    How to Use AI for Lead Generation to Increase Revenue

    Stuck with outdated lead gen tactics? Learn how AI for lead generation transforms your sales pipeline with smarter targeting, real-time personalization, and 24/7 lead qualification.

  • b2b ecommerce platform thumbnailOnline sales & marketing

    6 Best B2B Ecommerce Platforms (2025) 

    Every online retailer needs a powerful AI-driven B2B ecommerce platform that is easy to implement. Discover how you can automate B2B customer service to minimize costs and improve revenue.