About me
Branislav loves captivating stories and narrative-driven content that resonates with human emotions. He tries to find the perfect balance between a professional and laid-back storytelling approach and then adds just a pinch of humor to spice things up. Has 10+ years of experience in SEO-friendly content creation within the SaaS industry.
My articles
How to Choose the Best Customer Service Automation Software
Customer service automation isn’t about replacing agents; it’s about helping them work smarter. Learn how automation software works and how to choose the right tool for you.
Gorgias Review: Main Features, Pricing, and Real User Feedback
Is Gorgias worth the cost? Read our no-fluff Gorgias review covering key features, pricing, and how it stacks up to other alternatives.
Crisp Review: Features, Pricing, and Value for the Money
Is Crisp worth the cost? Read our no-fluff Crisp review covering main features, pricing, and how it stacks up against other alternatives that may suit your needs better.
Full Guide to Choosing a Cloud-Based Help Desk Platform
Looking for a cloud-based help desk that actually fits your team’s needs? This in-depth guide breaks down the must-have features, key decision factors, and why tools like Tidio are changing the game for support teams.
AI Virtual Assistants for Customer Service: What They Are and Why You Need Them
Will AI-powered customer service assistants completely replace human agents? The short answer is ‘not exactly,’ but let’s discover how this tech is fueling a huge shift.
Will AI Replace Customer Service?
Curious to see if AI will replace customer support jobs? Explore the real impact of AI in customer service, including use cases, limitations, and how to stay relevant in an AI-driven future.
10+ Must-Know AI Marketing Statistics and Insights
Discover the latest insightful AI marketing statistics critical for the marketing industry. Learn how top marketers use AI to boost ROI and stay ahead of the competition.
Top 5 AI Agent Builders & How to Choose the Right One
Build smarter, no-code AI agents that will help you automate customer service and cut support costs. Learn which AI agent builder platforms to consider as we compare features, provide benefits, and practical setup tips.
10 Best Help Desk Software for Small Business
Looking for help desk software for your small business? Explore top tools with AI, live chat, automation, and ticketing—designed to boost efficiency and customer satisfaction.
How to Use AI in Ecommerce to Boost ROI
Unlock growth with AI in ecommerce. Learn how intelligent automation and AI agents boost ROI and improve cost efficiency.
What is Agentic AI? Examples, Use Cases, and Platforms 2025
Discover how agentic AI solutions are helping businesses deliver faster, smarter, and more personalized customer experiences.
How to Use AI for Lead Generation to Increase Revenue
Stuck with outdated lead gen tactics? Learn how AI for lead generation transforms your sales pipeline with smarter targeting, real-time personalization, and 24/7 lead qualification.
6 Best B2B Ecommerce Platforms (2026)
Every online retailer needs a powerful AI-driven B2B ecommerce platform that is easy to implement. Discover how you can automate B2B customer service to minimize costs and improve revenue.
Zendesk vs HelpScout: Which Ticketing Tool to Choose for Your Business
Learn how Zendesk and HelpScout stack against each other as ticketing platforms to see which one would better fit your business. We break down features, pricing, and real-world use cases.
