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Latest articles

AI customer service
AI Customer Service Agents: Benefits, Use Cases & Challenges
Explore the use cases of AI agents for customer service and how they work. Find out the key challenges of using customer service AI agents and how to overcome them with ease.
AI customer service
How AI Agents Improve Fintech Support [Use Cases & Challenges]
Explore the use cases of AI for financial services and how they work. Browse through the main challenges of AI in the fintech industry and how to overcome them.
Chatbots
8 Powerful Use Cases of Insurance Chatbots
Explore the benefits of using insurance chatbots and their key use cases. Browse through real-world examples of companies that successfully implemented an insurance chatbot.
Product news
Tidio’s AI Agent Lyro Achieves Industry-Leading Customer Support Resolution Rates, Outperforming Intercom
Lyro AI, Tidio’s award-winning AI support agent, achieves an industry-leading 64% average resolution rate, peaking at 90%, outperforming competitors like Intercom. Recognized as AI Company of the Year at the Global Business Tech Awards 2025, Tidio continues to push the boundaries of AI-powered customer service.
Case Studies
Cove Smart Achieves 70% Increase in Self-Service Resolution with Lyro AI Agent
Cove Smart transformed their customer support with Tidio's Lyro AI, reducing response times by 80% and increasing self-service resolution by a remarkable 70%.
Customer service tech
What Is Customer Experience Automation? [Full Guide]
Customer experience automation offers a real promise of fast, streamlined, and budget-friendly support. Have you positioned your business for the new CXA wave?
Chatbots
The Ultimate Guide to Crafting a Chatbot Persona
Find out key steps to successfully create a personality of your AI chatbot using Lyro. Learn the benefits of chatbot personalization and explore real-world examples.
Chatbots
8 Steps for a Winning Chatbot Implementation Strategy
Learn key chatbot implementation steps for a successful strategy that delivers real results. See practical tips and find out how Lyro AI helps businesses streamline customer support.