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Latest articles

Case Studies
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel transformed its customer support operations by implementing Tidio's AI-powered platform, successfully routing conversations between sales and service teams while increasing engagement rates and enhancing customer response times.
AI customer service
AI Copilots in Customer Service: A Practical Guide (2025)
AI copilots support agents with real-time suggestions and helpful context during live conversations. Learn how an AI copilot for customer service works and where Lyro Copilot fits in.
Customer Service
10 Best Help Desk Software for Small Business
Looking for help desk software for your small business? Explore top tools with AI, live chat, automation, and ticketing—designed to boost efficiency and customer satisfaction.
Case Studies
Your KAYA Automates 75% of Inquiries with Tidio’s AI
Your KAYA, a Polish eco-friendly personal care brand, transformed their customer service with Tidio's Lyro AI, achieving a 75% resolution rate and successfully unifying multiple communication channels.
Case Studies
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma boosted their car body repair customer experience with Tidio's Lyro AI, achieving an impressive 89% AI resolution rate and increasing sales bot engagement to 21%.
Case Studies
The Muzzle Movement Boosts Support Efficiency with Lyro AI
The Muzzle Movement streamlined customer support with Lyro AI and ticketing, handling over 1,200 monthly tickets and achieving 74% resolution rate.
Business Growth
How to Use AI in Ecommerce to Boost ROI
Unlock growth with AI in ecommerce. Learn how intelligent automation and AI agents boost ROI and improve cost efficiency.
AI customer service
What is Agentic AI? Examples, Use Cases, and Platforms 2025
Discover how agentic AI solutions are helping businesses deliver faster, smarter, and more personalized customer experiences.