Answer people questions in chat with the employee record already in front of you.
Get more done with Tidio and 15Five integration
Bring what happens in support conversations into the check-ins and goals your managers already run.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and 15Five
Prepare check-ins with chat data
Conversation counts and customer ratings from Tidio reach 15Five before the weekly check-in, so managers ask about the week the team actually had.
Recognize agents for good replies
A high rating on a Tidio conversation can send recognition in 15Five, so good support work is visible to more than the person who did it.
Keep team goals tied to support
Response and resolution numbers update the goals your team tracks in 15Five, instead of being copied into a spreadsheet once a month.
Overview
15Five is where HR and people teams run weekly check-ins, goals and engagement surveys. Connect it to Tidio and the work your support team does in chat stops being invisible: conversation volume, customer ratings and recognition for a reply handled well can all reach 15Five, so a manager preparing a check-in sees the same picture the team lived through that week.
Key features
- Send support activity to 15Five so check-ins are prepared with what happened in chat
- Recognize a great conversation by turning a high customer rating into recognition
- Track goals against real numbers pulled from the conversations your team handled
- Onboard new agents faster with their first weeks of chat work in one place
15Five
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect 15Five in minutes
1
Connect Tidio and 15Five
A Zapier or Make zap links your Tidio inbox to 15Five, or the Tidio API does it directly. Nothing to install on either side.
2
Pick what travels across
Choose the conversation events worth reporting on, like a finished chat or a customer rating.
3
Let managers see it in 15Five
The data lands where check-ins, goals and recognition already live, so nobody has to go looking for it.
Discover more integrations
All Integrations
Turn chat questions into training, and keep learner progress next to the conversation.
Answer time-off and policy questions in chat, with the employee's own record in view.
Answer course, deadline and grade questions in chat, with the Canvas record behind the reply.
Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Answer training questions and enroll people in Docebo courses from the conversation.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the 15Five integration
What can I send from Tidio to 15Five?
Conversation activity and the ratings customers leave, like the number of chats an agent handled or a five-star reply. You decide which events are worth reporting on.
Do I need a developer to set this up?
No. Zapier connects Tidio and 15Five without code. If you would rather build it yourself, the Tidio API and webhooks cover the same ground.
Is the 15Five integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the 15Five integration.