Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Docebo integration
Answer training questions and enroll people in Docebo courses from the conversation.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Docebo
Say what is still due
Docebo tells the chat which courses a person has open and how far they got, so the answer is specific rather than a link to the catalog.
Get them on the course
A request in the conversation creates the Docebo enrollment, which removes the queue of emails the learning team works through every week.
Handle expiring certificates
A Docebo certificate coming up for renewal can start a conversation, which works better than a reminder in an inbox nobody reads.
Answer the same questions once
Access, deadlines and how do I find it questions are handled in the chat, and the learning team only sees what needs a decision.
Overview
Docebo holds the courses, the enrollments and the certificates that somebody has to chase every quarter. Connected to Tidio through Zapier or the Tidio API, the chat answers from that record: which course is outstanding, when a certificate expires, how far through someone is. Enrollment requests are created in Docebo, so the answer to how do I get on that course is not an email to the learning team.
Key features
- Answer what is outstanding with the Docebo enrollments for that learner
- Enroll from the chat so a course request does not wait for the training inbox
- Chase compliance politely when a Docebo deadline is close and the course is not done
- Confirm a certificate including when it expires and what has to be renewed
Docebo
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Docebo in minutes
1
Connect Tidio and Docebo
Link them with Zapier or the Tidio API using an account limited to the Docebo learner and course data the chat should reach.
2
Choose what the chat can do
Decide which Docebo records are answered automatically and which enrollments a conversation may create.
3
Keep the record in Docebo
Courses, progress and certificates stay in Docebo, and the chat is where people ask about them.
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Answer people questions in chat with the employee record already in front of you.
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Answer time-off and policy questions in chat, with the employee's own record in view.
Answer course, deadline and grade questions in chat, with the Canvas record behind the reply.
Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
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Frequently asked questions
Common questions about the Docebo integration
Does this work for customer training too?
Yes. The same setup answers questions from customers enrolled in a Docebo academy, so a course question is handled in the chat they already use.
Can the chat mark a course complete?
No, and it should not. Completion happens in Docebo through the course itself. The integration answers questions, enrolls people and passes reminders on.
Is the Docebo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Docebo integration.