Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Absorb integration
Turn chat questions into training, and keep learner progress next to the conversation.
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Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Absorb
Send a course instead of an explanation
When a Tidio conversation turns into a how-to question, the agent can hand over the Absorb course that answers it properly.
Enroll a customer from the chat
A request for training in Tidio can create the learner in Absorb and enroll them, so nobody has to remember to do it later.
Know what the customer has covered
Course progress from Absorb reaches the conversation, so an agent can pick up where the training left off instead of starting over.
Overview
Absorb is a learning platform teams use to deliver and track training, for staff and for customers. Connect it to Tidio and the two sides meet: a how-to question in chat can end with the right course instead of a long explanation, new support agents can be enrolled as they join, and an agent can see what a customer has already been through before answering again.
Key features
- Answer with the right course when a chat question is really a training question
- Enroll customers from a conversation without leaving the chat to do it by hand
- See what a learner has finished so an agent knows what the customer already covered
- Onboard new agents on schedule with their training assigned as they join the team
Absorb
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Absorb in minutes
1
Connect Tidio and Absorb
Pair Tidio with Absorb through Zapier or the Tidio API; learner records stay in Absorb while chat runs in Tidio.
2
Choose what starts a training action
Pick the moments that matter, like a training request in chat or a new agent joining the team.
3
Keep both sides in sync
Enrollments happen from the conversation, and Absorb progress comes back to the agent who is replying.
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Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Answer training questions and enroll people in Docebo courses from the conversation.
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Frequently asked questions
Common questions about the Absorb integration
Can I enroll someone in Absorb from a Tidio chat?
Yes. A request in the conversation can create the learner and enroll them in the right Absorb course, so the handover happens while the customer is still there.
Can agents see training progress in Tidio?
They can. Course completions and progress from Absorb can be sent into the conversation, which saves repeating something the customer has already learned.
Is the Absorb integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Absorb integration.