Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and ADP integration
Answer people questions in chat with the employee record already in front of you.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ADP
Answer payroll questions in chat
The employee's ADP record reaches the Tidio conversation, so the HR team answers from data instead of promising to check and come back.
Take time-off requests in chat
A request made in a Tidio conversation is passed to ADP, which is one step instead of a chat, a form and a reminder.
Walk new joiners through week one
A new hire in ADP can trigger the Tidio messages that tell them what to do next, in the order they need it.
Overview
ADP holds payroll, benefits and time data for the whole company, which is also what most questions to an HR team are about. Connect it to Tidio and those questions can be handled in a chat: the employee asking gets an answer with their own ADP record in view, a time-off request raised in conversation reaches the right place, and nobody has to file a ticket to find out when payday moves.
Key features
- See the employee record in chat so a payroll question does not start with a lookup
- Raise requests from a conversation like time off, without leaving the chat window
- Answer the repeat questions once with automated replies for benefits and payroll dates
- Keep new joiners moving with onboarding messages triggered by ADP events
ADP
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect ADP in minutes
1
Connect Tidio and ADP
Zapier or the Tidio API joins the two systems, keeping ADP as the system of record for employee data.
2
Decide what the chat may see
Choose which ADP data reaches a conversation and which requests can be raised from one.
3
Let people ask in one place
Questions get answered in chat, and the requests behind them land in ADP.
Discover more integrations
All Integrations
Turn chat questions into training, and keep learner progress next to the conversation.
Answer time-off and policy questions in chat, with the employee's own record in view.
Answer course, deadline and grade questions in chat, with the Canvas record behind the reply.
Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Answer training questions and enroll people in Docebo courses from the conversation.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the ADP integration
Is this for employees or for customers?
Employees. Teams that run Tidio as an internal help channel use it so people questions are answered in chat, with the ADP record the answer depends on.
Can a request in chat reach ADP?
Yes. A time-off request or a details update raised in a Tidio conversation can be sent to ADP through Zapier or the Tidio API, so the record follows the conversation.
Is the ADP integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the ADP integration.