Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and Airtable integration
Send chat data to Airtable and keep every conversation next to the work it belongs to.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Airtable
Log every conversation as a row
Chats from Tidio arrive in Airtable with the details the visitor left, so the record of what customers ask lives next to the rest of your data.
Reply with the customer's record
The Airtable row for a visitor reaches the Tidio conversation, which saves asking for an order number or an account name again.
Trigger the work a chat creates
A conversation can update the Airtable record that your automations watch, so the follow-up task appears without anyone filing it.
Overview
Airtable is where a lot of teams keep the record of what is happening: pipelines, content calendars, product data, onboarding trackers. Connect it to Tidio and the conversations your visitors start land in the same base, so a new lead, a support request or a customer detail is a row away from the rest of the work, and the automations you already run in Airtable can pick it up from there.
Key features
- Send chat data to any base as a new row, without exporting anything by hand
- Keep customer records current so the base agrees with what people said in chat
- Reply with the record in view using the Airtable row that already describes the customer
- Start Airtable automations from a conversation, not from someone remembering
Airtable
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Airtable in minutes
1
Connect Tidio and Airtable
A Zapier zap or the Tidio API writes conversation data straight into your Airtable base. No scripting blocks required.
2
Map chats to fields
Decide which conversation details fill which columns in the base you already use.
3
Watch the rows arrive
New conversations add or update records as they happen, and your Airtable views stay current.
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Frequently asked questions
Common questions about the Airtable integration
What can I send from Tidio to Airtable?
Contacts, conversation details and the customer data visitors leave in chat. You choose which of them becomes a field, so the base keeps the structure your team designed.
Can an agent see an Airtable record during a chat?
Yes. A lookup can send the matching row into the Tidio conversation, so whoever replies has the same record the rest of the team works from.
Is the Airtable integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Airtable integration.