Send chat data to Airtable and keep every conversation next to the work it belongs to.
Get more done with Tidio and AWS Redshift integration
Keep conversations in the warehouse and let what you learn there change the next chat.
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS Redshift
Join chat to everything else
Tidio conversation and contact data lands in AWS Redshift, so a question like which customers chat before churning becomes answerable.
Give the agent the warehouse view
A customer's lifetime value or plan from AWS Redshift can reach the Tidio conversation, so the reply matches who is asking.
Trigger outreach from a segment
A segment computed in AWS Redshift can start Tidio messages, which puts your best analysis to work instead of leaving it in a report.
Overview
AWS Redshift is where the numbers that matter already sit: orders, subscriptions, product usage. Connect it to Tidio and conversations join them, so you can ask which customers talk to you and what it costs, and the answers can travel back: a segment computed in the warehouse can decide who gets a proactive message and what an agent sees before replying.
Key features
- Load conversations into Redshift so chat sits with orders and product data
- Report on support properly with SQL instead of a screenshot of a dashboard
- Send segments back to chat so a high-value customer is treated like one
- Skip the manual export because the load runs on the schedule you set
AWS Redshift
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect AWS Redshift in minutes
1
Connect Tidio and AWS Redshift
Move conversation data into the warehouse with Zapier or the Tidio API, on your own schedule.
2
Decide what is loaded
Pick the conversation fields your analysts need and the tables they belong in.
3
Send the answers back
Segments and scores from AWS Redshift can return to Tidio for routing and outreach.
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Frequently asked questions
Common questions about the AWS Redshift integration
How often does the data load?
On whatever schedule you choose, from near real time to a nightly batch. The point is that nobody exports a CSV to make the report happen.
Can warehouse data reach a live chat?
Yes. A score, a segment or an account fact from AWS Redshift can be sent into the Tidio conversation, so the agent sees what the analysis knows.
Is the AWS Redshift integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS Redshift integration.