Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and Amazon Athena integration
Query what your conversations say alongside the rest of the data in your lake.
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Amazon Athena
Store conversations with everything else
Tidio conversation and contact data reaches S3, so Amazon Athena can query it against the orders and events already in the lake.
Report on chat without a new tool
A scheduled Amazon Athena query answers what your team keeps asking, like which pages produce the most conversations.
Pull context into a reply
A query result about a customer's history can be sent into the Tidio conversation, so an agent does not have to guess.
Overview
Amazon Athena runs SQL straight against what you already keep in S3, which makes it a cheap place to answer questions about the whole business. Connect it to Tidio and the conversation side of the story goes in there too: chat and lead data can land in your bucket, a query can pull the customer context an agent needs, and the report nobody had time to build becomes a scheduled query.
Key features
- Land chat data in your lake so conversations sit next to orders and product events
- Answer questions with SQL about what customers ask and which pages start it
- Give agents queried context by sending query results into the conversation
- Schedule the report instead of exporting and joining spreadsheets each month
Amazon Athena
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Amazon Athena in minutes
1
Connect Tidio and Amazon Athena
Send chat data to your bucket with Zapier or the Tidio API, then query it where it lands.
2
Decide what is worth storing
Pick the conversation fields your queries need and leave the rest out.
3
Query and send results back
Reports run on a schedule, and the answers can reach the agents who need them.
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Frequently asked questions
Common questions about the Amazon Athena integration
Where does the chat data actually live?
In your own S3 bucket. Amazon Athena queries it there, so the data stays in your account and no separate warehouse is needed for it.
Do I need an engineer for this?
Zapier can move the data without code. Writing the queries is a job for whoever already writes SQL against your lake, which is usually the same team.
Is the Amazon Athena integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Amazon Athena integration.