Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and Ellucian Ethos integration
Answer student questions from the record Ellucian Ethos exposes, without a portal login.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Ellucian Ethos
Confirm what they are registered for
Course and section data from Ellucian Ethos answers a registration question in the chat, which is quicker than a portal a student uses twice a term.
Answer the money question
Account balances and financial aid status from Ellucian Ethos let the chat explain what is owed and what has been applied.
Send them to the right desk
Program, campus and standing from Ellucian Ethos decide which office picks the conversation up, so students stop being passed around.
Handle the seasonal flood
The same questions arrive every enrollment period, and answering them from Ellucian Ethos keeps staff free for the cases that need judgment.
Overview
Ellucian Ethos is the layer that makes student data reachable across the systems an institution runs. Connected to Tidio through Zapier or the Tidio API, that data can answer the questions students actually ask: which courses they are registered for, what their balance is, whether the aid has been applied. Anything that needs a person is routed to the right office with the student context already attached.
Key features
- Answer registration questions from the Ellucian Ethos record for that student
- Explain a balance so a finance question is answered before it becomes a queue
- Route to the right office with the student and their program already identified
- Work across the systems since Ellucian Ethos already joins them together
Ellucian Ethos
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Ellucian Ethos in minutes
1
Connect Tidio and Ellucian Ethos
Link them with Zapier or the Tidio API, using credentials limited to the Ellucian Ethos resources the chat is allowed to read.
2
Decide what can be answered
Choose which student fields reach a conversation and which questions are routed to staff.
3
Keep the systems as they are
Ellucian Ethos remains the layer over your campus systems, and the chat only reads what you approved.
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Frequently asked questions
Common questions about the Ellucian Ethos integration
How is student privacy handled?
Only the fields you map are read, and only for the student in the conversation. Ellucian Ethos and the systems behind it keep their own permissions and audit trail.
Does this replace the student portal?
No. The portal stays where students do things. The chat is where they ask, which is why it answers from Ellucian Ethos and routes anything that needs action.
Is the Ellucian Ethos integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Ellucian Ethos integration.