Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and Databricks integration
Answer from data that lives in Databricks, and send your conversations back for analysis.
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Databricks
Quote the real number
A question about usage, orders or entitlements is answered from a Databricks query, so the customer gets the figure the business reports on.
Bring the model into the chat
Churn scores, propensity or segments calculated in Databricks reach the conversation, so an agent knows who they are dealing with before deciding what to offer.
Analyze support properly
Conversations, topics and outcomes are written to Databricks, so support volume can be joined to revenue and product data instead of living in its own report.
Start a job from a conversation
A request that needs processing can trigger a Databricks job, so the work begins while the customer is still in the chat.
Overview
Databricks is where the company's data actually sits: orders, usage, accounts, everything that has been modeled properly. Connected to Tidio through Zapier or the Tidio API, a conversation can ask it a question and use the answer, so a customer gets a fact from the warehouse instead of an estimate. Conversations travel the other way as a table, so support becomes something the data team can analyze alongside everything else.
Key features
- Answer from the warehouse with a Databricks query behind the number you quote
- Use the model you already built so scores and segments in Databricks reach the chat
- Send conversations for analysis as a table the data team can work with properly
- Keep one definition since Databricks stays the place the numbers come from
Databricks
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Databricks in minutes
1
Connect Tidio and Databricks
Link them with Zapier or the Tidio API, using a Databricks token limited to the tables and jobs the chat is allowed to reach.
2
Decide which questions get queried
Map the answers worth a Databricks lookup and the conversation data you want written back.
3
Answer from one source
The chat quotes what Databricks returns, and the conversations join the rest of your data.
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Frequently asked questions
Common questions about the Databricks integration
Is a query fast enough for a live chat?
For a small lookup on a warmed endpoint, usually yes. Teams that need instant answers precompute the fields in Databricks and read the result rather than running a heavy query per message.
What conversation data can be exported?
Whatever you map, such as topic, outcome, timings and identifiers. Databricks then holds support data in the same place as everything else it is measured against.
Is the Databricks integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Databricks integration.