Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and Dynamo integration
Look up records in Dynamo during a conversation and write what happens back to the table.
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Dynamo
Answer from the application data
An order, subscription or entitlement is fetched from Dynamo by key, so the customer is told what the product actually has stored for them.
Keep the lookup fast
A keyed read in Dynamo returns while the conversation is still open, which is the difference between answering and promising to check.
Record the request
What a customer asks for is written back as an item in Dynamo, so the application and the conversation agree on what was promised.
Skip the internal tool
Support questions that currently need an engineer to run a query can be answered in the chat, with the fields you have chosen to expose.
Overview
Dynamo holds the records an application runs on, keyed and fast, which makes it a good place for a chat to ask a question. Connected to Tidio through Zapier or the Tidio API, an agent or an automation can look up an order, an account or an entitlement by key and answer with the real value. What comes out of the conversation, a status change or a new request, can be written back as an item in the same table.
Key features
- Look a record up by key so a Dynamo lookup answers the question in one step
- Answer with the live value instead of a status that was copied somewhere else
- Write the outcome back as an item in the Dynamo table that owns it
- Keep the app as the source since Dynamo still holds the record your product reads
Dynamo
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Dynamo in minutes
1
Connect Tidio and Dynamo
Link them with Zapier or the Tidio API, with credentials limited to the Dynamo tables and fields the chat is allowed to read.
2
Define the lookups
Decide which keys a conversation can query in Dynamo and which items it may write.
3
Answer from the record
The chat reads Dynamo when it answers, and writes back only what you allowed.
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Frequently asked questions
Common questions about the Dynamo integration
Is direct table access safe?
It is if you scope it. Give the integration credentials that can read only the tables and attributes support needs, and keep writes to the specific items you intend.
What about queries that are not keyed?
A scan is slow and expensive, so most teams design a lookup around the key or an index instead of letting a chat scan a Dynamo table.
Is the Dynamo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Dynamo integration.