Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and FileMaker Pro integration
Open up the FileMaker Pro database so the whole team can answer from it, not just license holders.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and FileMaker Pro
Answer from the real records
Customer history, part numbers or service records come out of FileMaker Pro into the chat, so the answer matches the database rather than a spreadsheet copy.
Stop the bottleneck
Questions that used to wait for a FileMaker Pro user to be free are answered by anyone on shift, using the fields you exposed.
Record what happened
A note, a status or a new request from the conversation is written back to FileMaker Pro, so the database stays the place things are recorded.
Keep years of work
There is no need to migrate a database that already does its job. The integration reads and writes it where it is.
Overview
A FileMaker Pro database is often where a business keeps the thing nothing else knows: the parts list, the client history, the twenty years of records somebody built properly. Connected to Tidio through Zapier or the Tidio API, the chat can read that data, so a question is answered by whoever picks it up instead of being forwarded to the two people with the database open. Updates from the conversation can be written back.
Key features
- Read the record in a chat so a FileMaker Pro lookup is not a favor somebody does
- Answer without a license since the fields you approve reach the conversation
- Write updates back into the FileMaker Pro record that owns them
- Keep the database as it is with no rebuild and no scripts to rewrite
FileMaker Pro
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect FileMaker Pro in minutes
1
Connect Tidio and FileMaker Pro
Link them with Zapier or the Tidio API through the FileMaker Data API, with an account limited to the layouts you expose.
2
Choose the fields
Decide which FileMaker Pro records and fields a conversation may read and which it may update.
3
Answer from the database
The chat reads FileMaker Pro when it answers, and writes back only what you allowed.
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Frequently asked questions
Common questions about the FileMaker Pro integration
Does this need changes to the FileMaker Pro database?
Usually not much. Access goes through the FileMaker Data API against the layouts you choose, so the solution keeps working exactly as it does for existing users.
Is it safe to expose records this way?
It is if you scope it. Expose a FileMaker Pro layout with only the fields support needs, use an account with those privileges, and keep writes to the fields you intend.
Is the FileMaker Pro integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the FileMaker Pro integration.