Send a Delighted survey after the conversation and act on a bad score the same day.
Get more done with Tidio and Alida integration
Ask for feedback after a conversation and act on a low score before the customer leaves.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Alida
Ask right after you helped
A closed Tidio conversation can trigger the Alida survey for that customer, which gets a better response rate than an email three days later.
Follow up on unhappy answers
A low score or a rough open-text answer in Alida can start a Tidio conversation, so the person hears from you before they tell someone else.
Recruit for your community
Customers who engage in chat can be invited into your Alida community, which is a warmer list than a cold recruitment campaign.
Overview
Alida runs the surveys and customer communities that tell you what people think. Tidio is where those people already talk to you. Connect the two and feedback stops being a separate exercise: a finished conversation can trigger the right Alida survey, a low score can open a chat with someone who can fix it, and the community members you value get invited from the channel they already use.
Key features
- Survey after a conversation while the experience is still fresh enough to describe
- Act on a bad score fast by opening a chat instead of filing the response
- Invite members from chat so your Alida community grows from real customers
- Reply with the feedback in view using what this customer already told you in a survey
Alida
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Alida in minutes
1
Connect Tidio and Alida
Hook Alida up to Tidio through Zapier or the Tidio API and feedback data starts flowing both ways.
2
Choose the moments to ask
Pick which conversations trigger a survey and which responses deserve a reply.
3
Let feedback come back around
Surveys go out from chat, and the answers reach the agent who talks to that customer next.
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Frequently asked questions
Common questions about the Alida integration
When does the Alida survey go out?
Whenever you decide a conversation is a good moment to ask, like the end of a resolved chat. The trigger comes from Tidio, so the timing follows the customer.
Can feedback reach the agent replying?
Yes. Alida survey results and member attributes can be sent into the Tidio conversation, so nobody asks a customer how things are going right after they said.
Is the Alida integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Alida integration.