Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and GatherUp integration
Ask for a review after a good conversation and answer a bad one before it sits there.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and GatherUp
Turn a resolved chat into a review
When a conversation ends well, a GatherUp request goes out, which produces far better ratings than asking everybody a month later.
Reach the unhappy reviewer
A low score in GatherUp can start a Tidio conversation, so the problem is fixed before the review becomes the only thing anyone sees.
Send it to the right site
GatherUp location data routes the conversation to the branch or store involved, so the people who can act on it hear about it.
Know what reviews are about
Review text from GatherUp next to conversations shows whether complaints are about the product, the delivery or the service.
Overview
GatherUp collects and watches the public reviews that decide whether somebody trusts you. Connected to Tidio through Zapier or the Tidio API, a conversation that ended well can trigger a GatherUp review request while the customer still feels that way, and a low rating arriving in GatherUp can open a chat with the person who left it, which is a better response than a public reply nobody believes.
Key features
- Ask at the right moment with a GatherUp request after a conversation went well
- Answer a bad review privately by opening a chat with the customer who left it
- Route by location so the GatherUp review reaches the site it belongs to
- See the history including what this customer has reviewed before
GatherUp
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect GatherUp in minutes
1
Connect Tidio and GatherUp
Link them with Zapier or the Tidio API and choose which GatherUp locations and request campaigns a conversation may use.
2
Set the rules
Decide which conversations trigger a GatherUp request and what a low rating starts.
3
Handle the feedback
GatherUp keeps the reviews and the monitoring, and the conversation is where you respond.
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Looking for customer service automation that fits your business?
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Frequently asked questions
Common questions about the GatherUp integration
Is asking after a chat too pushy?
Not if you only ask when the conversation actually went well. That is the point of triggering the GatherUp request from the outcome rather than sending it to everyone.
Can we reply to reviews from the chat?
Public replies stay in GatherUp. What the integration adds is a private conversation with the reviewer, which is usually what changes their mind.
Is the GatherUp integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the GatherUp integration.