Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Promoter.io integration
Send Promoter.io NPS surveys after a Tidio chat and escalate the detractors fast.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Promoter.io
Ask after a resolved chat
A Promoter.io survey sent when the issue closes gets a better response rate than a quarterly blast.
Escalate a detractor
A low score becomes a conversation with the reason attached, not a report line.
Act on a promoter
A high Promoter.io score is the right moment to ask for a review or a referral.
Answer with the score in view
Knowing somebody scored you two changes how the next conversation starts.
Overview
Promoter.io asks the one question and collects the reason. Support conversations are a natural moment to ask it, and a natural place for the answer to land. Connecting Promoter.io to Tidio means the survey goes out after a resolved chat, and a low score comes back as a conversation with a person on it rather than a row in a report. The score also sits next to the customer next time they write in.
Key features
- Surveys after a resolution Promoter.io asks at the moment the customer has an opinion.
- Detractors reach a human A low score opens a conversation the same day.
- Score in the chat Agents see what this customer said last time.
- Promoters worth asking A high score is the moment to ask for a review.
Promoter.io
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Promoter.io in minutes
1
Connect Promoter.io and Tidio
Zapier or Make ties Promoter.io to Tidio; the Tidio API can fire a survey after a conversation closes.
2
Choose the trigger
Resolved conversations, and not every one of them. Respect the sampling rules you set.
3
Route the responses
Detractors to a person, promoters to a review ask, scores onto the contact.
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Frequently asked questions
Common questions about the Promoter.io integration
How often should the same customer be surveyed?
Rarely. Promoter.io has sampling rules for a reason, and asking after every chat turns a signal into an annoyance. A cap of once a quarter per person is a reasonable starting point, with the survey attached to resolutions rather than every message.
Who should handle a detractor?
Somebody with the authority to fix something, not the queue. The value of routing a low Promoter.io score into a conversation is speed and a real answer. Routing it to the same general inbox as everything else is how it becomes another unanswered survey.
Is the Promoter.io integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Promoter.io integration.