Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Grade.us integration
Send Grade.us review requests when a conversation earns one, and catch a bad review early.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Grade.us
Ask the right customers
Only conversations that ended well add somebody to a Grade.us funnel, which produces better ratings than a request sent to the whole list.
Get to the unhappy reviewer
A low rating in Grade.us can start a Tidio conversation, so the problem is dealt with rather than argued about in public.
Route by location
Grade.us keeps locations separate, so the conversation and the follow up reach the branch the review is actually about.
Show the work
Requests sent and reviews collected through Grade.us can be reported per client or per site, which is what agencies have to prove every month.
Overview
Grade.us runs review funnels across the sites that matter and watches what comes back. Connected to Tidio through Zapier or the Tidio API, a customer whose problem was solved can be dropped into the right Grade.us funnel while they still feel good about it, and a new low rating can open a private conversation, which usually works better than replying under the review in public.
Key features
- Add to a review funnel so Grade.us asks the customers whose chat went well
- Respond privately first when a Grade.us alert reports a low rating
- Handle multiple locations since Grade.us already separates them
- Report per client which matters if you run this for other businesses
Grade.us
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Grade.us in minutes
1
Connect Tidio and Grade.us
Link them with Zapier or the Tidio API and choose which Grade.us funnels and locations a conversation may use.
2
Set the trigger
Decide which chat outcomes add somebody to a Grade.us funnel and what a low rating starts.
3
Manage the reputation
Grade.us keeps the funnels and the monitoring, and the conversation is where you act on them.
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Frequently asked questions
Common questions about the Grade.us integration
Does this work for multiple businesses?
Yes. Grade.us is built for agencies and multi location brands, so conversations can be mapped to the right funnel and the reporting stays separated.
Is it better to reply publicly?
Usually both. Grade.us shows you the review, and starting a private conversation first means the public reply can say the problem was actually resolved.
Is the Grade.us integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Grade.us integration.