Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Judge.me Integration
Easily manage reviews, respond instantly, and automate follow-ups from the Tidio workspace.
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Integration availability depends on your Tidio plan.
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Category
Reviews Management
Available in
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Judge.me
Read every new review in your inbox
New Judge.me reviews land in the Tidio inbox, so feedback sits next to the rest of your customer conversations.
Reply or open a ticket from the review
Answer a reviewer by email, add a note, or turn a Judge.me review into a support ticket without leaving Tidio.
Catch a low rating before it publishes
A ready-made Flow starts a chat when someone begins a 1 to 3 star review, so you can fix the problem first.
Thank your happy reviewers automatically
A second Flow sends a thank-you chat after a 4 to 5 star review, so good feedback gets a reply too.
Overview
Combine Judge.me’s review power with Tidio’s inbox and automation so you never miss feedback. All new reviews appear in Tidio, where you can reply, follow up, or open support tickets. Use Flows to thank happy reviewers and reach out before negative reviews go live. Keep customers happy, build trust and drive repeat sales without switching platforms.
Key features
- See all reviews in one place: new Judge.me reviews appear directly in Tidio’s inbox.
- Respond without switching tools: reply by email or create a ticket straight from the review.
- Prevent bad reviews early: trigger a Flow when someone starts a 1–3-star review.
- Celebrate happy customers: send an automatic thank-you after 4–5-star reviews.
- Grow trust with less effort: use simple automations to turn reviews into stronger customer loyalty.
Judge.me
Reviews Management
How it works
Connect Judge.me in minutes
1
Install Judge.me from the Tidio panel
Go to Integrations, select Judge.me, enter your store domain, and authorize the connection.
2
Turn on the two review Flows
One Flow handles reviews starting at 1 to 3 stars, the other thanks customers who leave 4 to 5 stars.
3
Handle feedback from the inbox
Reviews arrive in Tidio, where you can reply by email, add notes, or create a support ticket.
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Frequently asked questions
Common questions about the Judge.me integration
How do I connect Judge.me with Tidio?
In your Tidio admin panel, go to Integrations and select Judge.me. Click “Install Judge.me,” log into your Judge.me account by entering your store domain, then sign in and authorize the connection. Once completed, reviews will start flowing directly into Tidio.
Can I reply to reviews from within Tidio?
Yes. New reviews appear in your Tidio inbox. From there, you can view the review, create a support ticket, reply by email, add notes, or take other follow-up actions.
What automation is included with the integration?
You get two ready-made Flows: one that triggers a chat to ask for feedback when someone starts a 1–3-star review (so you can resolve issues before they publish), and one that sends a thank-you chat when someone posts a 4–5-star review.
Is the Judge.me integration available on my plan?
Yes. The Judge.me integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.