Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Keatext integration
Send Tidio conversations to Keatext and see the themes behind what customers keep asking.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Keatext
Find what customers keep raising
Keatext groups a month of Tidio conversations into themes, so the fix list comes from volume rather than the loudest thread.
Catch unhappy chats early
A low sentiment score can flag a conversation for a human to revisit the same day.
Measure whether a fix worked
Theme volume before and after a release shows if the complaint actually went away.
Report without reading everything
Keatext summaries give a weekly picture of support that nobody has to assemble by hand.
Overview
Keatext reads open text and tells you what is in it: themes, sentiment, the complaint that keeps repeating. Tidio produces a lot of open text. Feeding closed conversations and post-chat survey answers into Keatext turns a month of chats into a short list of things to fix, ranked by how often they come up. The analysis can come back the other way as a tag or a score, so an angry thread gets picked up before it turns into a review.
Key features
- Conversations as feedback Closed Tidio chats and survey answers go to Keatext for analysis.
- Themes instead of anecdotes See the complaint that repeats, not the one you happen to remember.
- Sentiment back on the thread A Keatext score can tag a conversation for follow-up.
- One pipeline for all feedback Chats sit next to reviews and survey text in the same analysis.
Keatext
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Keatext in minutes
1
Connect Tidio and Keatext
Zapier, Integrately or Make can pass closed conversations across, or the Tidio API can export them in batches.
2
Choose what gets analyzed
Closed chats, post-chat survey answers, or both. Strip anything you do not want leaving Tidio.
3
Bring the analysis back
Themes and sentiment from Keatext can tag conversations or land in your reporting.
Discover more integrations
All Integrations
Send a Delighted survey after the conversation and act on a bad score the same day.
Ask for a review after a good conversation and answer a bad one before it sits there.
Send Grade.us review requests when a conversation earns one, and catch a bad review early.
Easily manage reviews, respond instantly, and automate follow-ups from the Tidio workspace.
Send Promoter.io NPS surveys after a Tidio chat and escalate the detractors fast.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Keatext integration
Does customer text leave Tidio?
Yes. Keatext is a separate service, so conversation text has to reach it to be analyzed. Decide what to send: the message body is what makes the analysis useful, but names, emails and order numbers usually are not, and stripping them first is straightforward. Check your privacy notice covers it.
How much text does Keatext need?
Enough to see a pattern. A few hundred conversations is usually the point where themes stop moving around week to week. Below that you are reading anecdotes with extra steps, and the support team's own sense of what is going wrong is probably just as good.
Is the Keatext integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Keatext integration.